Complaints Procedure

Published & Updated August 2018

Introduction

We practise nothing less than World Class Customer Service and believe in treating every Customer fairly and equally. Our Customers’ views are important to us and it is those views that help us ensure we continue to provide an industry leading Service from beginning to end. Consistency and integrity is the key to your total satisfaction, however if you are in anyway dissatisfied it is important you let us know.-

How To Make A Complaint

We here at the Taxi Shop take complaints very seriously and we promise to deal with your complaint empathetically, promptly and effectively in a fair and honest way.We kindly ask, when making a complaint, you give us enough information to deal with your complaint effectively. If we need further information we will ask.

You can complain to our Customer Relationship team using the following:

  • Telephone - 01525 717 695
  • By e-mail - This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Post this to us at the following address: Complaints, Customer Relationships Department, The Taxi Shop, Station Road, Ampthill Business Park, Ampthill MK45 2QY

We will acknowledge your complaint in three working days and have up to 8 weeks to fully investigate. We will try and keep you updated and try to reach a solution for you. When we have fully investigated your complaint we will issue a final letter which will explain our investigation and conclusion. If we need more time we will advise you.

Once the final letter is issued and you do not agree with our resolution or investigation you have the right to refer this to the Financial Ombudsman. Here is the link, address and telephone number for this service:

You can also refer your complaint to the FCA (Financial Conduct Authority) should you prefer this option: 

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